Frequently Asked Questions

Answer: An application based on providing pilgrims to perform the rituals of Umrah, on behalf of Muslims who are unable to perform Umrah and the deceased among them, which was permitted by the true Islamic religion.

Answer: The application has more than 4 languages.

Answer: He is the one who is looking for someone to perform the Umrah on his behalf or the so-called "Seeker"

Answer: He is a sane adult Muslim from the people of Makkah or its surroundings who has performed the Umrah of Islam before and has the desire or intention to perform the Umrah on behalf of his client.

Answer: You have multiple ways to communicate with us. You can contact us via the unified customer service number 8002442203, via WhatsApp, or through the chat in the application. Regarding a specific question or issue, whether you need to speak with a customer service employee or any other matter.

Answer: We take all customer feedback very seriously and our priority is to ensure that you are satisfied with your Umrah experience with us. If you need to report any problem or complaint about your experience, you can communicate through our e-mail or communicate with us via the unified number of the customer service center or through chatting with the application. It is always useful for us to review your comments to know how we can improve the services we provide. We will review your complaint as soon as possible and we send you a reference number via e-mail to assure you that we are resolving your complaint.

Answer: It is the Umrah that a person performs on behalf of another person who is unable to perform it either due to illness, death, etc

Answer: Yes, it is legally permissible. There are legal fatwas that support this. We have attached its links through the application's web page www.tawkeel.com

Answer: Qualified performers are selected from the students of Al-Haram, Quran memorizers, and students of the Islamic University in Makkah Al-Mukarramah

Answer: We have implemented and are working to maintain appropriate technical, organizational and security procedures, policies and processes, which are designed to protect information.

Answer: We would like to know all your opinions and suggestions to help us improve the service we provide to you, you can email us at Support@tawkeel.com

Answer: In the event that the application is on your device, and it did not work as required, this may be due to the old version of the application. You can update the application or contact the customer service center.

Answer: In the event that you are unable to order or encounter a technical problem while using the application, contact us immediately to assist you.

Answer: You can register as an Umrah performer through the application

Answer: The applicant must be a Muslim of the religion. - The applicant must be a Saudi citizen or an official resident in the Kingdom of Saudi Arabia, and registration is not allowed for those who have an expired identity card or residence permit. - The applicant's age must be 18 years or more. - The applicant must have submitted an Umrah or work in advance. - That the applicant has completed the doses for the Corona virus. - That the applicant has his own bank account. - The applicant must be residing in Jeddah, Makkah, or Taif.

Answer: If you do not receive a request to perform Umrah on behalf of others, please check the option to activate notifications until you receive requests for Umrah allowance, and you can also create a request to perform Umrah

Answer: According to the terms and conditions, the pilgrims must be of Saudi nationality or officially residing in the Kingdom of Saudi Arabia.

Answer: If you encounter a problem while performing Umrah, you must immediately contact us so that we can serve you as required.

Answer: When you encounter a problem related to the account, you can contact customer service via the unified number or through the chat in the application.

Answer: You can register as an Umrah performer by downloading the copy of the performers. Please contact customer service to assist you in the registration process

Answer: The performer receives an amount ranging from 150 SAR for completing each fulfilled request

Answer: The Umrah amount is transferred within 5 working days from the date the application is properly completed.

Answer: The performer has the right to cancel before making the intention to perform the Umrah, after that the pilgrim will not have the right to cancel the Umrah.

Answer: Canceling the Umrah after starting it exposes the performer to a ban from using the application according to the mentioned terms of use

Answer: If you want to change the account from Umrah researcher to Umrah performer, you can create a new account with other data.

Answer: In the event that the performer does not share with the client the steps to perform the Umrah, you can contact us immediately to assist you.

Answer: You can know the status of a request and track it by clicking on requests, then clicking on the current request, and thus you can know the status of its request

Answer: When the customer submits the order through the application, he will not be able to cancel the order under special conditions

Answer: You can request multiple Umrah allowance requests at the same time.

Answer: Yes, and you can share and refer to it at any time

Answer: There are places in the application during the Umrah trip to make sure of this by listening to record the intention of Umrah or video recording before starting the circumambulation or checking the pictures of the performer at the start and when cutting the ihram

Answer: Storing your credit card details facilitates and speeds up the booking process, since you will not have to go through the process of entering your details every time.

Answer: In Tawkeel Application, you can pay via MADA online (ATM card) - payment service by credit card (Visa - MasterCard), - Apple Pay. - Or through the electronic wallet in the application.

Answer: Value Added Tax is an indirect tax imposed on all goods and services as applied by the General Authority of Zakat and Tax at the rate of 15%

The payment attempt failed may be for one of the following reasons:

1- Insufficient balance, please check your account balance to make sure that you have enough funds to complete the payment process and have not exceeded the allowed limit.

2- The card verification code is incorrect, please check and try again.

3- An expired card, please remove the card or amend its data.

4- Entering wrong card information, please check the information and try payment again.

Answer: A Tawkeel wallet is an electronic wallet linked to your account that allows you to make online purchases. You can use the available balance in your wallet to pay.